House rules for visitors to The roof of Amsterdam

The following house rules apply in addition to the Visitor Terms and Conditions of De Nieuwe Kerk. In the event of discrepancies with the Visitor Terms and Conditions of De Nieuwe Kerk, the house rules will prevail.

Access is only permitted with a valid Admission Ticket;
If you arrive late for your time slot, access to The roof of Amsterdam will be denied. If there are still tickets available for a later time slot on the same day, you can reschedule them free of charge. If no tickets are available, no refund will be given.
Purchased tickets are non-refundable;
A visit to The roof of Amsterdam lasts approximately 45 minutes;
Entering and accessing Roof of Amsterdam is at your own risk;
People with a fear of heights are strongly advised not to enter this event;
Children up to and including 14 years old are allowed entry only when accompanied by an adult;
Bags and backpacks are not permitted;
Strollers/buggies are not permitted;
Be cautious on the elevated platforms and keep a close eye on children;
Smoking, vaping, alcohol, and/or drug use is not permitted;
Pickpocketing and theft are actively monitored to prevent or detect such incidents. In response to any such incident, De Nieuwe Kerk will take appropriate measures.
De Nieuwe Kerk is not responsible for personal injury, loss, theft, and/or damage to personal property before, during, or after your visit;
De Nieuwe Kerk reserves the right to deny access to individuals at any time;
If weather conditions warrant it, De Nieuwe Kerk reserves the right to immediately close Roof of Amsterdam to the public. Purchased tickets can be exchanged for tickets at a different time, and a refund is possible;
De Nieuwe Kerk reserves the right to refuse access to The roof of Amsterdam or remove individuals from The roof of Amsterdam for reasons of public safety (including demonstrations or protests, crowdsurfing or moshing), non-compliance with measures taken by law to protect the health or safety of Visitors, unacceptable behavior that may cause damage, nuisance, or injury, or violation of the house rules. These Visitors will not be entitled to a refund;
In the event of any emergency, you are required to immediately follow the instructions of the staff and/or security personnel of De Nieuwe Kerk.