Frequently asked questions

Is De Nieuwe Kerk open?
Unfortunately De Nieuwe Kerk is temporary closed. Due to the tightened corona measures on Tuesday, January 12, all museums must close to the public for a couple of weeks. Also De Nieuwe Kerk Amsterdam. We are very sorry that we cannot welcome you, but hope to be able to open the doors again on or around Tuesday, February 9, 2021. At the moment it is temporarily not possible to buy tickets. Keep an eye on our website for more information on when ticket sales can start again.

We are of course happy to offer you the option to move your visit to a later time.

Special corona measures:

  • Wearing a face mask is legally required (by the Dutch government from 1 December)
  • Do you have a cold or fever? We look forward to seeing you back when you are healthy
  • Admission with online tickets only
  • Groups: only couples and households, maximum 2–5 persons
  • private space: 1.5 m markings at each photo
  • Follow the route indicated: one-way traffic
  • Disinfectants available
  • Folding chairs available
  • Cards only at the Museum shop
  • Take care of each other!

Download the floor plan here to better prepare your visit.

Can I still buy tickets at the ticket desk?
No, the exhibition is only accessible with an e-ticket. Tickets are available here on our website. No tickets are sold at the entrance desk. Click here for more information about e-tickets and timeslots.

What should I take into account when visiting De Nieuwe Kerk?
We have taken various measures so that everyone can have a safe and pleasant visit to the exhibition. The exhibition route has been adjusted (one-way traffic only). Near the photo panels there is a 1.5 m marking, enabling you to watch the photos without being disturbed. In the entrance zone you can clean your hands at one of the automatic disinfection stations.

Is there an audio tour?
A special, 6-language audio tour is included in your ticket, for kids and for adults. Ask for an audio device at the start of the exhibition, the units are disinfected after each use. Or use your smartphone/tablet, follow the tour via this link. Bring your own head set or ear phones!

Is there a cloakroom to leave my coat?
You can use the self-service lockers to store your belongings. However, only use one if necessary. You are allowed to keep your coat in the exhibition and (small) bags may be brought inside. You must clean the lockers yourself after use; disinfectants are available.

Can I use the toilets in ’t Nieuwe Kafé?
As long as we are obliged to maintain the corona measures, you can only use toilets in De Nieuwe Kerk after requesting so to a staff member. View the map here for their locations. To get to the accessible toilet a staff member will accompany you.

Face mask obligation
De Nieuwe Kerk is very much Corona-proof. As of December 1, 2020, the Dutch government has made it a legal requirement to wear a face mask in public indoor spaces such as museums. This is also the case in De Nieuwe Kerk Amsterdam. By accepting the Terms and Conditions of De Nieuwe Kerk Amsterdam at your e-ticket purchase, you agree to this obligation. On the basis of this measure, access to the museum can be denied.

How do I get to De Nieuwe Kerk?
There are two large parking garages within walking distance of De Nieuwe Kerk, at Nieuwezijds Kolk and on Beursplein. There is ample bicycle parking space in the guarded bicycle shed on Beursplein. Traveling by public transport is strongly discouraged. Click here for more information. 

How do I contact you?
Is your question not listed here? Please contact our reception via mail@nieuwekerk.nl or call +31 (0)20 626 81 68.